Here Are Answers to Your Most Common Questions

You can place an order in three easy ways:

1. Online – Browse our catalog and order through our website
2. Phone – Call us at +27 11 824 4902 to speak with our team
3. In-Store – Visit any of our branches during business hours

Yes! Contact us with your parts requirements and vehicle details, and we’ll provide a detailed quote within at the earliest convenience during business hours.



Absolutely! We offer competitive volume discounts for bulk orders, workshops, dealerships, and fleet operators. Contact our sales team to discuss your requirements and receive a customized quote with volume pricing.

Yes! We provide shipping services across South Africa and selected African countries. Contact our customer service team for specific shipping options, delivery times, and costs to your location.

We partner with trusted courier services to ensure safe and timely delivery of your parts.

Delivery times vary by location:

• Same Day – In-stock items ordered before 2 PM are dispatched the same day
• 2-5 Business Days – Major cities and towns in South Africa
• 5-7 Business Days – Remote areas and neighboring countries
• Custom Orders – 7-14 days depending on part availability

Yes! All shipments include tracking numbers. You’ll receive a tracking link via SMS or email once your order is dispatched, allowing you to monitor your delivery in real-time.

Shipping costs depend on the size, weight, and destination of your order. We provide a shipping quote before you confirm your purchase. Free shipping may be available for orders above a certain amount—contact us for details.

Contact our customer service immediately if you receive a defective or incompatible part. We have comprehensive return and exchange policies in place.

To process your return:

1. Contact us within 7 days of receipt
2. Provide your order number and photos of the issue
3. Keep the part in its original packaging
4. We’ll arrange collection or provide return instructions

Most of our parts are covered by a manufacturer’s warranty. Coverage terms and duration vary by brand and part type, so please review the specific warranty details for each item.

Typical warranty coverage:

• Engine parts: 6-12 months
• Electrical components: 3-6 months
• Body parts: 3 months
• Filters and consumables: No warranty

We accept returns within 30 days of purchase for unopened, unused parts in original packaging. Parts must be in resalable condition. A restocking fee may apply for non-defective returns. Custom-ordered or special-request parts are non-returnable unless defective.

We do not provide installation services, but our experienced team offers technical guidance to support proper part installation. For optimal performance and safety, professional installation by a qualified mechanic is recommended.



Our customer support team is available to assist you:

• Phone: +27 11 824 4902 (Mon-Fri: 8AM-5PM, Sat: 8AM-1PM)
• Email: [email protected] or [email protected]
• In-Person: Visit any of our three branches
• Response Time: We respond promptly to emails and calls.



Yes! If a part is currently out of stock or not in our catalog, we can source it for you through our extensive network of suppliers across Africa and Asia. Provide us with the part specifications, and we’ll get back to you with availability and pricing at the earliest convenience.



Absolutely! Our certified technicians are available for technical consultations to help you identify the right parts, verify compatibility, and provide installation guidance. This service is complimentary for our customers. Schedule a consultation by calling us or visiting any branch.